FAQs

How to wear Canyon Sandals?
The new Canyon Sandals are ready to wear. so no adjustments are required like the previous sandals. Strap length is deliberately kept longer, so that you can cut it to fit your feet comfortably.

How to get the perfect size?
Our Sizing Page has all the necessary information along with size templates to download and print. Our sandals are true to size and they can wear small. Hence, we recommend you to go one size up. If you prefer half sizing shoes, then go one size up in Canyon Sandals. We will help you with perfect fitting sandals, just drop us a message on Whatsapp: +91-9665152772.

Order and Shipping

1. How Long will it take to ship the product?
   We process all orders within 1-2 business days. Once the order is shipped it will usually reach you within 4-7 days from our Pune warehouse. We ship with gold standard courier companies.
   
   
2. Return/Exchange or Replacement Policy
   We manufacture, check and ship products personally with due care. We request you to double check your footwear size to avoid the hassle of return, exchange and refund. We do exchange sandals if sizing is wrong. You will have to ship the new and unused condition sandals back to us, in exchange we ship you new correct size sandals. If you need assistance in correct sizing please enquire to us on: +91-9665152772.
   
   
3. Change or Cancellation of order
   Contact support@canyonsandals.com as soon as possible. We shall try our best to cancel the shipment id request received within 24 hours of order placement.
   
   
4. How do I track my order?
   You will receive a shipping confirmation email with tracking information once your order shipped. Please note: tracking might not be available for up to 24 hours post the sandals are shipped.